Shipping Policy
At kitcharay, we understand that ordering our innovative toys and playsets is an investment in creativity, learning, and endless fun for your family. We are dedicated to ensuring your new toy collections, activity sets, and premium playthings arrive safely and efficiently. This policy outlines how we handle logistics to bring modern play solutions directly to your doorstep.
Our Logistics Philosophy
kitcharay operates on a direct-to-consumer model designed for modern families. Instead of routing toys through multiple middle-warehouses—which increases handling risks and costs—we ship directly from our specialized manufacturing and quality-control hubs.
This streamlined approach allows us to:
Ensure Product Integrity: Fewer transfer points mean less risk of damage to your durable toys and playsets during transit.
Maximize Value: We cut out traditional retail markups and unnecessary warehousing fees to provide you with premium play solutions at a fair price.
Global Reach: We ship from the heart of manufacturing innovation directly to your home, anywhere in the world.
Thank you for choosing a smarter way to bring joy to your family!
1. Order Processing & Verification
We treat every order with the attention it deserves. Before your toys begin their journey, they undergo a rigorous preparation phase.
Standard Processing: Please allow 2–4 business days for order verification, strict quality control (to ensure all materials and components work perfectly and meet safety standards), and secure packaging.
High-Volume Periods: During holidays or promotional events, processing may take up to 5 business days as we ensure every item meets our high standards.
Shipping Rates: To keep things simple, we offer Flat Rate Shipping of $5.99 on all orders, covering professional handling and secure logistics.
2. Estimated Transit Times
We coordinate with global logistics partners to bring you the best toys. We prioritize safe transport to prevent any transit damage to your items.
Region - Estimated Delivery Time
United States: 10 – 15 Business Days
Canada, UK & Australia: 11 – 16 Business Days
International / Rest of World: 15 – 20 Business Days
Note: These are estimates based on business days (Monday–Friday). While we strive for punctuality, external factors like customs clearance or weather may occasionally impact timelines. Shipment typically arrives within 10-20 business days after the shipment date.
3. Tracking Your Shipment
Confirmation: You will receive an email with your tracking number as soon as the shipping label is generated.
Status Updates: Please allow 1–3 business days for the carrier's system to update the initial scan.
In-Transit Gaps: For international shipments, tracking may show no movement for a few days while the package is in cross-border transit. This is a normal part of the global logistics process.
4. Customs, Duties & Taxes
For international shipments, orders are generally shipped DDU (Delivered Duty Unpaid) from our logistics hub in Shenzhen, China.
Customer Responsibility: Any applicable import duties, VAT, or local taxes depend on your country's regulations and are the responsibility of the recipient.
Clearance: kitcharay is not liable for delays caused by local customs departments, though we provide all necessary documentation to expedite the process.
5. Amendments & Cancellations
Time Window: If you need to update a shipping address or cancel an order, please contact info@blueboxtoys.com within 12 hours of purchase.
Post-Processing: Once the order has been handed over to our logistics partners, we unfortunately cannot intercept or modify the shipment.
6. Transit Protection (Damaged or Lost Items)
Quality toys require care. If something goes wrong, we will make it right.
Damaged Upon Arrival: If your item arrives with defects or transit damage, please take photos of the item AND the packaging/box. Email us at info@blueboxtoys.com within 72 hours of delivery. We will arrange a replacement or solution immediately.
Lost Packages: If the tracking status shows no movement for an extended period and the carrier deems the package lost, we will reship your order at no additional cost.
Company Address: Room 1203, 98 Granville Road, Tsim Sha Tsui East, Hong Kong
Company Name: Blue Box International Ltd
Email: info@blueboxtoys.com
Phone: +852 3510 0100